Don’t always assume things are what you believe them to be…

I had one of those “duh” moments today…

I had a report from a customer who was claiming that a link to a document in an automated email was broken. Since the email was generated from an InfoPath form when the form was submitted (and presumably saved also), I had my doubts. However, when I went to the library and checked for the document, it wasn’t there. No recycle bin, the submitter had Contribute access without delete…

… or so it appeared.

It turns out that the person submitting the form is one of two people who share the same name. I saw “her name” in the permission list, and assumed all was well. But when I finally noticed her picture compared to an email picture, I noticed they were two completely different people. The person who was submitting the form didn’t have Contribute access, so the email would send but the form wouldn’t save.

Note to self… never assume that everything is as you believe it to be without double-checking the obvious.

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